Frequently Asked Questions

The Woosa Mattress

  • Why only 1 type of mattress

    We believe that the mattress industry is filled with excessive options that are meant to confuse you. Based on our research with over 1000 individuals in Singapore, we find that 80% of the respondents prefer a medium firm mattress. We further developed this finding by performing A/B testing to understand deeper the definition of medium firm, and developed what we think, is a universal level of comfort that you’ll love.

  • I’m a side/back/front sleeper. Will the Woosa mattress fit me?

    The Woosa mattress is designed to cater to most individuals, and formulated to respond to almost all sleeping positions.

  • Where is the Woosa mattress made?

    The Woosa mattress is designed and tested in Singapore, and 100% made in Belgium

  • What is the Woosa mattress made of?

    The Woosa mattress is a full foam mattress, engineered from:

    • 2 inches (4cm) of premium latex foam for that medium-firm level of comfort
    • 2 inches (4cm) of premium memory foam that gently conforms and cradles you to sleep, providing greater comfort and pressure relieving support
    • (5cm) inches of transitional high density PU (polyurethane) foam for deeper support and even weight distribution
    • 4 (11cm) inches of robust, high density PU foam for the deepest level of support, offering greater resiliency, durability and eliminates motion transfer.
    • The Woosa mattress is wrapped in a highly breathable, polyester blended fabric that wicks away those sweaty nights.
  • Why no springs?

    Through our research and extensive testing, we find that most springs tend to give way much faster due to the constant gravitational pressure from your body, and offer sub-par weight distribution as compared to high quality foams.

    We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

Caring for your Woosa Mattress

  • How long must I wait for the mattress to fully regain its shape after unboxing?

    The Woosa mattress is ready to use almost immediately after unpacking. However, it will take approximately an hour for the foams to be fully responsive. You will find that the mattress will get more comfortable the more you sleep on it, as it reacts to your body weight and heat.

  • Is there a smell?

    The “new product smell” that some might encounter comes from fresh latex being packaged and shipped across the seas to your home. The smell, as with all our foams, are safe and certified free from any harmful chemicals. Placing the mattress in a well-ventilated room will help the smell dissipate within a day.

  • Where is the Woosa mattress made?

    The Woosa mattress is designed and tested in Singapore, and 100% made in Belgium.

  • Can I machine wash the outer cover?

    The outer cover is not meant to be machine washed. We recommend spot cleaning any stains with a wet cloth.

The Woosa Pillow

  • What are the pillow dimensions?

    65cm x 45cm x 13cm

  • What are the pillow box dimensions?

    66cm x 41.5cm x 15cm

  • Tell me more about the Woosa Cloud Foam.

    The Woosa Cloud Foam is a modified combination of Memory Foam and High Resiliency Foam that possess all the qualities of the ideal pillow- soft and plush, supportive and breathable. The foam although dense, contains a unique cell structure that allows air to flow through freely, and the added elasticity to the foam also allows you to toss and turn with ease throughout the night. Throughout the process of development, the Woosa Cloud Foam has been rigorously tested and tweaked according to the sleeping preferences of Singaporeans.

  • Why not other materials?

    Many pillows in the market all have their specific benefits, but each carry their own drawbacks. None came close to our idea of a perfect pillow. Memory foam pillows are supportive but sleeps hot, latex pillows are comfortable and resilient but lacks plush, down pillows are soft and plush but loses its shape and leaves a hole in the middle.

    We wanted a pillow that perfectly balances all these positives without any of the negatives, and used what we learnt to develop the Woosa Cloud Foam.

  • Is there a smell?

    The Woosa Pillow may have a mild scent upon unboxing which will dissipate within a few hours in a well-ventilated room. The Woosa pillow is certified free from any harmful VOCs or chemicals.

    We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

  • I’m a side/back/front sleeper. Will the Woosa Pillow fit me?

    The unique adaptive properties of the Woosa Cloud Foam help make the Woosa Pillow suitable for all sleeping positions.

  • Where is the Woosa Pillow made from?

    The fabric of the Woosa Pillow is sourced from Italy, while the rest of the pillow is made and assembled in Belgium. The Woosa Pillow is designed and tested in Singapore.

Caring for your Woosa Pillow

  • Can I wash the foam?

    We do not recommend washing the inner foam material

  • Can I wash the outer cover?

    We recommend washing the outer cover only when necessary. Hand wash with mild detergent and hang to dry. Avoid washing the cover too often to preserve the fabric’s quality.

The Adjustable

  • Can you adjust the height of the adjustable base?

    Heights of the adjustable base can be increased to a maximum of 30cm from the floor, at no additional cost. Lead time required 3-4 weeks.

  • Does the adjustable base come with warranty?

    The Woosa Adjustable base comes with a 5 year limited, on-site warranty against any mechanical defects. Read more about our warranty here.

  • What is the weight limit?

    The Woosa Adjustable Base can function with an evenly applied load of 270kg, inclusive of the weight of the mattress.

  • Can i keep the head/feet elevated when I'm not using it?

    The beauty of an adjustable base is to elevate the mattress to your comfort level while you use it. For long-term durability reasons, we don’t recommend storing your mattress in the elevated position when it isn't actively in use. Instead, make sure it is entirely flat.

  • What happens in a power shortage/malfunction?

    The Adjustable Base can be powered temporarily by a 9V battery, and has a reset button on the control unit to return it to it's flat position.

Shipping

  • Can you dispose my old mattress?

    We offer mattress disposal services at an additional fee, depending on the size and and accessibility of your mattress (i.e no lift access). Disposal services start from $30 for single/super single mattresses, and $50 for Queen/King mattresses, with an additional $10 per level for areas with no lift access.

  • I need to make changes to my order.

    No problem. Give us a call or email us at support@woosa.sg and we’ll be happy to help.

  • Do I need to pay for shipping?

    Shipping is 100% free for The Woosa Pillow. Shipping for The Woosa Mattress is free, provided there is lift access. For areas with no lift access, our delivery team charges $10 per level.

    Separate delivery/installation of the headboard and side frame will have an additional charge of $30 which will be made payable directly to our logistic partner.

Returns

  • Do I need to pay for returns?

    Returns are 100% free for The Woosa Pillow. Returns for The Woosa Mattress are free, provided there is lift access. For areas with no lift access, our delivery team charges $10 per level.

  • Tell me more about the Woosa Free Trial

    Read more about the Woosa Free Trial here.

  • How does the return process work?

    Simply email us at support@woosa.sg to schedule a pick-up within your first 100 nights (for mattress) or 30 nights (for pillow) from the date of delivery. We will process your refund within 3 working days from the moment of pick-up, and you can expect to receive your full refund within 14 working days.

  • Do I need to keep the box to be eligible for returns?

    You do not need to keep the box, or any other form of packaging when you return any Woosa product.

  • What do you do with returned mattresses and pillows?

    All returned mattresses are either donated to local social enterprises and charities, or disposed properly at recycling centers. We never resell used Woosa products.

Warranty and Safety

  • What certifications does Woosa products have?

    All foam components used by Woosa, including the Woosa Cloud Foam, are Certi-purUS certified, which means all our foams are made without any harmful chemicals such as formaldehyde, ozone depleters and heavy metals.

    The Woosa Cloud Foam, latex, memory foam and fabric covers all have an added OEKO-TEX® Class 1 certification- adhering to Europe’s strictest standards safeguarding health, making all Woosa products safe for even babies and toddlers.

  • What does Woosa’s limited warranty cover?

    The Woosa Mattress and Woosa Pillow comes with a 10-year and 3-year limited warranty respectively. Please refer here for the full terms of our Limited Warranty.

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