FAQ

The Woosa Mattress

We believe that the mattress industry is filled with excessive options that are meant to confuse you. Based on our research with over 1000 individuals in Singapore, we find that 80% of the respondents prefer a medium firm mattress. We further developed this finding by performing A/B testing to understand deeper the definition of medium firm, and developed what we think, is a universal level of comfort that you’ll love.

The Woosa mattress is designed to cater to most individuals, and formulated to respond to almost all sleeping positions.

The Woosa mattress is designed and tested in Singapore, and 100% made in Belgium.

The Woosa mattress is a full foam mattress, engineered from:

  • 2 inches (4cm) of premium latex foam for that medium-firm level of comfort
  • 2 inches (4cm) of premium memory foam that gently conforms and cradles you to sleep, providing greater comfort and pressure relieving support
  • (5cm) inches of transitional high density PU (polyurethane) foam for deeper support and even weight distribution
  • 4 (11cm) inches of robust, high density PU foam for the deepest level of support, offering greater resiliency, durability and eliminates motion transfer.

The Woosa mattress is wrapped in a highly breathable, polyester blended fabric that wicks away those sweaty nights.

Through our research and extensive testing, we find that most springs tend to give way much faster due to the constant gravitational pressure from your body, and offer sub-par weight distribution as compared to high quality foams.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

What are the dimensions of the Woosa mattress?

Single - 91cm x 190cm x 25cm

Super Single - 107cm x 190cm x 25cm

Queen - 152cm x 190cm x 25cm

King - 183cm x 190cm x 25cm

How big is the Woosa mattress box?

Single – 38cm x 38cm x 96cm

Super Single - 38cm x 38cm x 112cm

Queen - 38cm x 38cm x 158cm

King - 38cm x 38cm x 186cm

Caring for your Woosa Mattress

The Woosa mattress is ready to use almost immediately after unpacking. However, it will take approximately an hour for the foams to be fully responsive. You will find that the mattress will get more comfortable the more you sleep on it, as it reacts to your body weight and heat.

The “new product smell” that some might encounter comes from fresh latex being packaged and shipped across the seas to your home. The smell, as with all our foams, are safe and certified free from any harmful chemicals. Placing the mattress in a well-ventilated room will help the smell dissipate within a day.

The outer cover is not meant to be machine washed. We recommend spot cleaning any stains with a wet cloth.

The Woosa Pillow

65cm x 45cm x 13cm

66cm x 41.5cm x 15cm

The Woosa Cloud Foam is a modified combination of Memory Foam and High Resiliency Foam that possess all the qualities of the ideal pillow- soft and plush, supportive and breathable. The foam although dense, contains a unique cell structure that allows air to flow through freely, and the added elasticity to the foam also allows you to toss and turn with ease throughout the night. Throughout the process of development, the Woosa Cloud Foam has been rigorously tested and tweaked according to the sleeping preferences of Singaporeans.

Many pillows in the market all have their specific benefits, but each carry their own drawbacks. None came close to our idea of a perfect pillow. Memory foam pillows are supportive but sleeps hot, latex pillows are comfortable and resilient but lacks plush, down pillows are soft and plush but loses its shape and leaves a hole in the middle.

We wanted a pillow that perfectly balances all these positives without any of the negatives, and used what we learnt to develop the Woosa Cloud Foam.

The Woosa Pillow may have a mild scent upon unboxing which will dissipate within a few hours in a well-ventilated room. The Woosa pillow is certified free from any harmful VOCs or chemicals.

We wanted a core foundation that is supportive, resilient, durable, and eliminates motion transfer- which is best achieved through our high density PU foam base - just imagine millions of cells supporting and distributing your weight.

The unique adaptive properties of the Woosa Cloud Foam help make the Woosa Pillow suitable for all sleeping positions.

The fabric of the Woosa Pillow is sourced from Italy, while the rest of the pillow is made and assembled in Belgium. The Woosa Pillow is designed and tested in Singapore.

Caring for your Woosa Pillow

We do not recommend washing the inner foam material

We recommend washing the outer cover only when necessary. Hand wash with mild detergent and hang to dry. Avoid washing the cover too often to preserve the fabric’s quality.

Shipping

We offer mattress disposal services at an additional fee, depending on the size and and accessibility of your mattress (i.e no lift access). Disposal services start from $30 for single/super single mattresses, and $50 for Queen/King mattresses, with an additional $10 per level for areas with no lift access.

No problem. Give us a call or email us at support@woosa.sg and we’ll be happy to help.

Shipping is 100% free for The Woosa Pillow. Shipping for The Woosa Mattress is free, provided there is lift access. For areas with no lift access, our delivery team charges $10 per level.

Returns

Returns are 100% free for The Woosa Pillow. Returns for The Woosa Mattress are free, provided there is lift access. For areas with no lift access, our delivery team charges $10 per level.

Read more about the Woosa Free Trial here.

Simply email us at support@woosa.sg to schedule a pick-up within your first 100 nights (for mattress) or 30 nights (for pillow) from the date of delivery. We will process your refund within 3 working days from the moment of pick-up, and you can expect to receive your full refund within 14 working days.

You do not need to keep the box, or any other form of packaging when you return any Woosa product.

All returned mattresses are either donated to local social enterprises and charities, or disposed properly at recycling centers. We never resell used Woosa products.

Warranty & Safety

All foam components used by Woosa, including the Woosa Cloud Foam, are Certi-purUS certified, which means all our foams are made without any harmful chemicals such as formaldehyde, ozone depleters and heavy metals.

The Woosa Cloud Foam, latex, memory foam and fabric covers all have an added OEKO-TEX® Class 1 certification- adhering to Europe’s strictest standards safeguarding health, making all Woosa products safe for even babies and toddlers.

The Woosa Mattress and Woosa Pillow comes with a 10-year and 3-year limited warranty respectively. Please refer here for the full terms of our Limited Warranty.

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