Understanding The Woosa Free Trial
You may return the Woosa mattress within the first 100 days from the date of delivery.
You may return the Woosa Pillow within the first 30 days from the delivery.
We recommend sleeping on your Woosa mattress for at least 30 days to allow your body to properly adjust to the pressure-reliving properties of the mattress. For our pillow, especially for users changing from a down pillow, we recommend giving yourself at least 7 days to adjust to the plush supportive properties of the Woosa Pillow
You may cancel an order any time prior to delivery. Refunds will be issued in the form of the original payment, and may take up to 14 days to be reflected in your account. If you purchased a mattress using a discount code, the dollar value of any offer code will not be refunded or credited back if the mattress is returned.
- Products must be in donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
- Products shipped outside of Singapore are not eligible for return
- Only the original purchaser is eligible for a return
- Customers may return a maximum of one (1) mattress and one (1) pillow, validated by a customer name or shipping address (i.e. please try one mattress/pillow first!)
- If one mattress or pillow is returned from an initial order, that customer or shipping address will not be eligible for the Woosa Free Trial on subsequent orders of the Woosa mattress/pillow.
All returned mattress and pillows will be donated to partnering charitable organizations, or disposed of responsibly. We never sell returned or used mattresses/pillows.
If you would like to return your Woosa product, please email us at firstname.lastname@example.org to arrange for a return pick up. You do not need to retain the original box packaging, nor the included accessories to be eligible for a return.