The Woosa Adjustable Bed

5 Year Limited Warranty

The Woosa Adjustable Bed’s electronics and mechanisms are designed and tested to work flawlessly night after night.

In the unlikely event that that your adjustable bed is met with any defects, we will replace or repair it without any charge to you. Your new Woosa Adjustable Bed is covered by a 5 Year Limited Warranty, dating from the time you purchased your new Adjustable Bed from Woosa Sleep Pte Ltd. The details of this warranty, and some limitations, are provided in the complete Warranty Description below:

Warranty Description

All Woosa warranties, including any implied warranties, are valid only for the period of time the adjustable is owned by the original purchaser of the Woosa Adjustable Bed. The “original purchaser,” for the purposes of this Adjustable Bed Warranty, is the first purchaser of the adjustable base from Woosa Sleep or a Woosa authorized retailer. Please retain a copy of your receipt as proof of purchase. All Woosa limited warranties are not transferable.

What does the Limited Warranty Cover?

Year 1: Full coverage parts and labor warranty. This adjustable bed is warranted against defects in the workmanship or materials for a period of up to one (1) year from the date of purchase for adjustable bases bought new. Woosa Sleep will send replacement parts (at no cost to the purchaser) for any defective adjustable base part to the purchaser, and Woosa Sleep will pay all pre-authorized labor and transportation costs associated with the repair or replacement of any parts which Woosa Sleep determines to be defective.

Years 2-5: Limited Warranty. If the defect occurs in the second through fifth year following purchase for adjustable bases bought new, the purchaser shall pay 20% in the 2nd year, 40% in the 3rd year, 60% in the 4th year and 80% in the 5th year of the then current replacement cost of the defective part, inclusive of labour and transportation charges. This extends to all mechanical, electrical components, drive motors and massage motors.

What does this Limited Warranty NOT Cover?

This limited warranty does not cover or apply:

To any damage caused to the adjustable base by the purchaser. If there has been any unauthorized repair or replacement of the adjustable bed or parts. If the adjustable base has been mishandled whether in transit or by other means, subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual, this limited warranty, and any other applicable document published or approved by Woosa Sleep. If the recommended weight restrictions (250kg) and guidelines for proper distribution of weight as stated in the Owner’s Manual are not followed. For adjustable beds used in commercial type settings. for adjustable beds that have been resold on the secondary market The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by Woosa Sleep at its option and in its sole discretion.

Last Words

Except as otherwise provided herein, Woosa will not charge the purchaser to repair or replace the mattress if it is deemed defective during the length of this 5 year Limited Warranty, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility. Woosa will, at its sole discretion, determine whether a repair or replacement of a defective adjustable bed is appropriate. In the event a warranty claim is filed and a warranty replacement is deemed necessary, the purchaser will be required to surrender the original product to Woosa at the time of replacement.

Repaired or replaced Woosa Adjustable Beds are subject to the same limited Warranty as the original Woosa Adjustable Bed. The warranty for any repaired or replaced mattress will run from the date of original purchase and not from the date of the replacement.

WOOSA SHALL NOT BE LIABLE FOR INJURIES, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Please read your owner’s manual to better care for yourself, and your product while using.

For all claims and defects covered under this Limited Warranty, please reach us at support@woosa.sg

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