3 Year Limited Warranty
The Seres Silk Duvet’s natural high grade silk construction is designed to keep you warm and sung for many years to come. In the unlikely case that your Seres Silk Duvet Is met with any defect, we will replace or repair it without any charge to you. Your new Seres Silk Duvet is covered by a 3-Year Limited Warranty, dating from the time you purchased your new duvet from Woosa Sleep Pte Ltd (“Woosa”) or it’s authorized distributors. The details of this warranty, and some limitations, are provided in the complete Warranty Description below.
Warranty Description
This warranty is valid only for the original purchaser from the original purchase date of the original Seres Silk Duvet purchased from Woosa and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the pillow to another, the subsequent owner accepts the product “as is” and “with all faults.” Original proof of purchase (including date) will be required to make a warranty claim. Please retain a copy of your invoice as proof of purchase.
What does the Limited Warranty Cover?
Any physical flaws due to faulty worksmanship or materials, which causes the materials or stiches to split rip or otherwise fail despite proper handling as listed out in the care instructions provided
What does this Limited Warranty NOT Cover?
- Normal wear and tear (including piling) of the Seres Silk Duvet and it’s inner silk filling.
- Comfort preference.
- Comfort preference.
- Damage caused by physical abuse or aggressive handling including but not limited to, burns, cuts, tears, liquid damage, or stains on the Duvet or the inner silk material.
- Damage caused by improper washing of the Duvet.
- Damage associated with commercial usage or use beyond its intended household purpose.
- Product sold by resellers who are not authorized retailers. Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.