Shipping
I need to make changes to my order.
No problem. Give us a call or email us at support@woosa.sg and we’ll be happy to help.
When can you ship my order?
In stock items can be delivered within 3 working days.
Our bed bases typically have a lead time of 6-8 weeks from the order date.
Delivery dates for “pre-order” or “out of stock” items are subjected to the item’s earliest restocking date.
Are there any shipping costs?
Shipping is 100% Free for all Woosa products, provided it is lift accessible.
For areas with no lift access, our delivery team charges $10/level per bulky item. Some of products are flat packed into multiple bulky packages- please clarify with us on the stairs charges based on your order for your premises.
For eg.
Adjustable Bundle:
Adjustable Base (2 packages) + Mattress + Headboard + Sideframe =$50 of stairs charge / level.
For eg.
Storage Base Bundle:
Storage Base (4 packages) + Mattress= $50 of stairs charge / level
What are your delivery timings?
Our delivery slots are from Mondays-Saturdays, 10am-12pm, 12pm-3pm, 3pm-6pm.
Can I select my delivery date?
You are required to select your preferred or estimated delivery date and time for your items to be delivered, subject to the product’s earliest stock availability.
Can you dispose my old mattress and bed frames?
We offer mattress disposal services at an additional fee, depending on the size and accessibility of your mattress and base(i.e no lift access). Disposal services start from $30 for single/super single, $50 for Queen and $80 for King mattresses. Bedframe dismantling with disposal is chargeable at $100 across all sizes.
Additional fees apply for non-lift accessible areas.
Do you offer relocation services?
We can relocate your mattresses and/or adjustable base for a fee. Relocation for mattress and adjustable base sets start from $120 for single, $140 for queen, $160 for queen and $180 for king/split king. Please contact us for an accurate quote for the relocation of your bed.
Additional fees apply for non-lift accessible areas.
How long can you hold onto my order for?
We can store your mattress and bed base orders for a maximum of 2 months from the selected delivery date. For orders exceeding the 2-month holding period, we will charge a storage fee of $30 per bulky item.
For example:
You placed an order for a Woosa Mattress, Adjustable Base with Headboard & Side frames on the 1st of June for an estimated scheduled delivery on 25th September. You may choose to take delivery of your order anytime from 25th September to 25th November.
Delivery earlier than 25th September will be subjected to your product’s availability, as some products may require a lead time.
Should you require a delivery date later than 25th November, storage fees will be applied.
Storage fee breakdown for a typical adjustable base bundle:
Mattress: $30/month
Adustable Base: $30/month
Headboard Sideframes: $30/month
Total: $90/month in storage fees.
We can help take the stress away from getting your bed on time.
Whatsapp us directly @ 98485822 or email us at support@woosa.sg and we’ll ensure you’ll never have to sleep on the floor.